Kilindar Merchant Support

Open the app and enter your registered phone number or email. If you've set up a password, the next screen lets you choose between Password and OTP — pick whichever is easier for you. If you haven't set a password, we send a one-time code (OTP) by SMS or email; enter it to finish logging in. If the OTP doesn't arrive within a minute, tap Resend.

Pick a trip from the trip list, tap a seat in the seat map, fill in passenger details, choose a payment method (cash, Khalti, or SMS link), and confirm. The ticket prints automatically on a paired Bluetooth thermal printer.

Go to Printer Settings, tap Find printer, make sure Bluetooth is on, pick your printer from the list, and run a test print. Both 58 mm and 80 mm thermal printers are supported.

Go to the Wallet screen, tap Top up, enter the amount, choose Khalti, then complete payment inside the Khalti checkout. Your wallet balance updates within a few seconds of a successful payment.

Open the Organisation screen, search for the operator, and tap Send request. Once the operator's admin approves, you can sell tickets on their trips.

Wait a minute, then tap Resend on the OTP screen. More than three attempts in an hour temporarily blocks new sends — give it a few minutes. Double-check the phone number or email. If it still doesn't arrive, call us.

Confirm the printer is powered on and has paper. Make sure Bluetooth is on and the printer is close to your phone. Restart the app, go to Settings → Printer → Reconnect. Nepali tickets print as an image and can take a moment — that's expected.

Check that your Khalti balance covers the amount and that you have internet. If the payment completed in Khalti but the wallet still shows the old balance, pull down to refresh on the wallet screen.

Pull down to refresh. If a seat shows the wrong state, restart the app. Actions from another device may take 3–5 seconds to reflect under poor network conditions.

Install the latest app version. Force-close and reopen the app. If the issue persists, email us with your phone OS, app version, and what you were doing when it happened.

You can use a password alongside OTP for faster logins. During signup, after verifying your OTP, you'll see a Set Password step — do it then, or skip and add one later. To set one up afterwards, open the app and go to Profile → Security → Set password. Passwords must be at least 8 characters.

Open the app, then Profile → Security → Change password. Verify with your current password or an OTP, then enter the new password twice. If you've forgotten the current password, use Forgot password on the login screen — we'll send a one-time code to your registered phone or email so you can reset it without needing the old one.

Open the app and go to Profile → Security → Change email (or Change phone). Enter the new value. If that email or phone is already in use on another Kilindar account, we show an error — the same email or phone cannot belong to two accounts. Pick a different value or contact us if you believe the existing account is yours. Once the new value passes the uniqueness check, we send an OTP to it; enter the code to finalise the change. Your old email or phone is unlinked from your account the moment the OTP succeeds.

Email us to request a copy of your account data. We'll send a JSON export within 30 working days.

You can request full account deletion per App Store and Play Store policy. Detailed instructions and the deletion form are on our Account deletion page. Deletion is permanent and cannot be undone.